I had bought two cars in the last ten years at Pugi. The last car I had Castle had bought out Pugi after my purchaser. I had the best experience with Pugi from the sales department to there outstanding service department so I was a spectacle, was I going to have the same feeling and feel as comfortable. I had also decided to try to go the next step with Hyundai and wanted to have a Genesis. Lucy my sales lady and Brian the sales manager treated me like long time customers of the Hyundai family only this time of the Genesis family. It was the best interaction I have ever had with a dealership. Lucy was wonderful and helped me all the way, Brian the sales manager could not have been more accommodating. I HATE car dealers, the games you have to play, but this had to be the best experience of my life. In one hour I found the Genesis that I wanted and within ONE hour, yes one hour I had purchased the Genesis that I had so been hoping to have. Professional, NOT PUSHY, humor-is, comfortable, no stupid games, just good old let me help you get the car you want, and they did. I could not be happier with the experience that I had, I actually felt good when I left. I had been treated extremely well, like a human. Genesis of Downers Grove, you have a wonderful sales lady in Lucy and you have the best sales manager that I have ever seen in my 71 years of life. Brian Anderson is the type of sales manger you pray you will deal with. Thanks to all of you for making this a Happy experience. Stay the way you are and don't change a thing. You have some great people Genesis of Downers Grove, make sure you let them know it!! Thanks to all of you John Proud owner of a new Genesis GV80

Great service. Very polite.

I have bought many cars over the years this by far was the easiest purchase fantastic staff. Davon went far above and beyond Stephanie was over the top accommodating.

Stephanie Long was great to work with when buying our Genesis GV70. Took time to make sure we ready to drive away. A very pleasant buying experience. I liked it that the SUV had a full tank of gas.

My sales people were extremely kind and they were not pushy at all. I was very satisfied with my experience.

Excellent Service! The work I needed for on my car was done professionally, well done and very quick!

I didn’t have an appointment. They still took me. I was in and out. Thanks so much! 😊

I purchased a Genesis gv70 from out of state. Unfortunately 3 days later it broke down. We were able to have it towed to the Downers grove Genesis dealership and they helped us solve our issues! Chris was very helpful, I really appreciate their help!!

Love my new GV80. Brian and Andy in sales were extremely helpful throughout the whole process.

The experience whit Castle Hyundai Downers Grove has been very good since the first day I visited their showroom. Rick was the salesman who made the purchase very easy and two days ago I took it to the first service. The Castle Hyundai staff is very friendly and professional, the waiting area is very comfortable. I can only tank them and tell them that I am very happy with my purchase.

The purchase of my GV80 was easy and fast thanks to the good service from Rick and the entire sales team in general. I would recommend anyone who is thinking of buying a car to consider Genesis of Downers Grive.

Sales management and sales staff really explained the 2026 GV70. I felt they actually took pride, and believed, in the product they eventually sold me.

Warm, kind, timely service. Been to many hyundai / genesis & even though this one is further away from me I’ll always come here to get my Genesis serviced.

We recently purchased a 2026 GV70 3.5T from Castle Genesis in Downers Grove, and the experience was outstanding from start to finish. Kiwon, Lucy and Stephanie were incredible — patient, knowledgeable, and genuinely committed to helping us find the right fit. My wife and I test drove several vehicles and never once felt rushed or pressured. When we finally made the decision, the entire purchase process was seamless and professional. We absolutely love the car and would recommend this dealership (and team) 100%. This is how car buying should feel.

First service here, easy to set up. Check in fast and efficient, service work explained and wait time was exactly as promised. Waiting area was comfortable and the coffee provided was good (once the machine was fixed). No snacks which was unusual but not a problem. Overall very satisfied with the visit.

I had an excellent experience purchasing my GV70 from Joe and Stephanie. They were both knowledgeable and professional. I highly recommend them for anyone interested in a Genesis.

Should be clear that service occurs at Hyundai dealership. Otherwise great service.

Absolutely stellar staff. I came in for a test drive and ended up with a new GV70 electrified. Everyone was super nice and not pushy at all. Can’t wait for the new showroom to open.

Diagnosed our issue, parts ordered, courtesy car, completed repair the following day! Great, courteous service!

Matt Marroquin is an excellent salesman. He is very knowledgeable about the cars and took the time to explain the features and to answer any questions.

Cleanest shop ever! Who ever mops the shop is doing a fantastic job! Customer service is great too!

Needed routine maintenance on my G80. Have been taking my cars there for years. Always quality service and friendly helpful people.

Great service, very professional

Prompt Professional & Courteous

I received great customer service from Castle Genesis of Downers Grove. Service advisor Jake Walker always exceptional with customer service. Had me in and out in a timely manner.

I had a great experience at Castle Genesis! Everyone I worked with expertise and professionalism exceeded expectations. Andy was my main contact and he aimed to please and succeeded. Thank you Stephanie who was patient and great and Brian the sales manager ! I highly recommend Castle Genesis in Downers Grove

The team at Genesis of Downers Grove was great. Called and made a deal over the phone and they threw in a few extras to ensure my business. All the paperwork was ready when I arrived, signed, transferred cars, went over any questions, and was on my way. Looking forward to enjoying my new GV70.

I sought Castle out as they had a lot of vehicles in stock that I was interested in purchasing. From the first conversation with Allen, the sales representative, I knew I was at the right place! I’m picky and both Allen and Brian (Manager) were courteous and patient, they said I could “drive every vehicle if I wanted to”! I came in with a vision of how I wanted to make this purchase but after expressing my goals Brian was able to get me a brand new vehicle with very competitive financing options. I left feeling respected and blessed to find a dealership that truly lives up to their promises of great customer service. Thank you Genesis Castle!

Good service, a pleasant experience.

This was my first experience with this dealership and it was a good one. They changed my oil and tested and replaced a headlamp in about two hours. They even gave me a ride to get a newspaper because it was raining. I’ll definitely be coming back.

Car shopping can be stressful. Lucy and Brian were helpful, listened to our needs and provided excellent service related to our purchase.

I had bought two cars in the last ten years at Pugi. The last car I had Castle had bought out Pugi after my purchaser. I had the best experience with Pugi from the sales department to there outstanding service department so I was a spectacle, was I going to have the same feeling and feel as comfortable. I had also decided to try to go the next step with Hyundai and wanted to have a Genesis. Lucy my sales lady and Brian the sales manager treated me like long time customers of the Hyundai family only this time of the Genesis family. It was the best interaction I have ever had with a dealership. Lucy was wonderful and helped me all the way, Brian the sales manager could not have been more accommodating. I HATE car dealers, the games you have to play, but this had to be the best experience of my life. In one hour I found the Genesis that I wanted and within ONE hour, yes one hour I had purchased the Genesis that I had so been hoping to have. Professional, NOT PUSHY, humor-is, comfortable, no stupid games, just good old let me help you get the car you want, and they did. I could not be happier with the experience that I had, I actually felt good when I left. I had been treated extremely well, like a human. Genesis of Downers Grove, you have a wonderful sales lady in Lucy and you have the best sales manager that I have ever seen in my 71 years of life. Brian Anderson is the type of sales manger you pray you will deal with. Thanks to all of you for making this a Happy experience. Stay the way you are and don't change a thing. You have some great people Genesis of Downers Grove, make sure you let them know it!! Thanks to all of you John Proud owner of a new Genesis GV80

Great service. Very polite.

I have bought many cars over the years this by far was the easiest purchase fantastic staff. Davon went far above and beyond Stephanie was over the top accommodating.